Refund & Return Policy
Refund & Return Policy
30-Day Return Guarantee Your satisfaction is our top priority. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. We want you to shop with confidence, knowing that we stand behind our products.
Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it:
-
Unused, unwashed, and in its original packaging.
-
The item must be free of any damage or signs of wear.
-
You will need the receipt or proof of purchase.
Important: Returns During Transit As strictly stated in our shipping guidelines, returns or cancellations cannot be initiated while the order is in transit.
-
The return process can only begin after the package has been successfully delivered to your address.
-
If you change your mind while the product is on its way, please wait for the delivery to arrive before contacting our support team to start the return process.
How to Start a Return To start a return, you can contact us at yeraslan478@gmail.com.
-
If your return is accepted, we will provide you with the return address and instructions.
-
Please note: Items sent back to us without first requesting a formal return will not be accepted.
-
Customers are responsible for paying the shipping costs for returning the item.
Damages and Issues Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.